ITSMData source
IT service management
IT service management: help-desk roles that can reset credentials or MFA, lost-device tickets and their timing, asset return records and active policy exceptions (5 signals).
Signals from this source
5Cite this term
"IT service management" (ITSM), Human Risk Management Framework v2.0.0, Living Security, CC BY 4.0. https://www.humanriskmanagement.com/taxonomy/sources/it-service-management
Part of the open HRM Taxonomy, CC BY 4.0. Download the taxonomy as JSON · What's new in 2.0.
The initial assessment
Find your level.Then fix what matters.
18 questions, about 4 minutes and nothing to type before the result: your level, a score for each practice and three first playbooks, each Easy, Medium or Hard.