CR-SE-05Level 2 · Cohort
Help-desk staff deceived by voice simulations
- High-impact
- Hard
- Social engineering
- Level 2 · Cohort
People who can reset passwords or MFA for others and were deceived by a voice-phishing simulation.
Classification
- Risk domain One of 9 areas of human risk, from social engineering to readiness and response. Every signal belongs to one.
- Cohort class
-
- High-impact
- Difficulty
-
- Hard
A cohort is Easy when every one of its signals is available from standard connectors, Medium when any signal needs setup and none needs an integration or a survey, and Hard when any signal needs an integration or a survey.
- Dimensions Every signal answers one of 3 questions.
- Evidence level
- Maturity practices One capability a program performs, scored on its own: See, Understand, Act, Prove, Govern and Culture.
- Leads to The kind of breach the evidence beneath it points toward, each anchored to a Verizon DBIR or VERIS pattern or an FBI IC3 category.
- NIST CSF 2.0 (from its signals)
-
- PR.AT-02
- PR.AA-05
- MITRE ATT&CK (from its signals)
-
- T1566.004
- T1098.005
The definition, in detail
Definition
The reset right makes a successful pretext call a takeover of someone else's account.
Example
Two of the eight service-desk analysts gave a caller a temporary password during last month's voice-phishing exercise.
How it is measured
- Formula
- SE-B-05 + SE-A-03
- Class
- High-impact
- Difficulty
- Hard: at least one signal needs an integration or a survey
- Risk domain
- Social engineering
- Sources
- Awareness & phishing simulation, IT service management
How it is used
Programs count the people who match SE-B-05 + SE-A-03 at once as a high-impact cohort in Social engineering, trend that population, and point the response at it; it feeds 1 breach scenario.
Membership is evidence that the signals in the formula describe the same person at once. It is a population to act on; on its own it confirms no incident.
Continue exploring
"Help-desk staff deceived by voice simulations" (CR-SE-05), Human Risk Management Framework v2.0.0, Living Security, CC BY 4.0. https://www.humanriskmanagement.com/taxonomy/cohorts/cr-se-05-help-desk-staff-deceived-by-voice-simulations
Part of the open HRM Taxonomy, CC BY 4.0. Download the taxonomy as JSON · Version history. This page describes one cohort.
The initial assessment
Find your level.Then fix what matters.
18 questions, about 4 minutes and nothing to type before the result: your level, a score for each practice and three first playbooks, each Easy, Medium or Hard.